1. IntroductionThe Sydney Broker is committed to providing exceptional finance brokerage services to our clients in Sydney, Australia. Our policy outlines the principles and procedures we adhere to ensure transparency, integrity, and client satisfaction.

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2. ScopeThis policy applies to all employees, representatives, and agents of The Sydney Broker involved in finance brokerage activities.

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3. ComplianceThe Sydney Broker complies with all relevant Australian laws, regulations, and industry standards, including the National Consumer Credit Protection Act 2009 (NCCP Act) and guidelines set by the Australian Securities and Investments Commission (ASIC).

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4. Services ProvidedThe Sydney Broker offers a range of finance brokerage services, including:

• Home loans
• Investment property loans
• Refinancing options
• Personal loans
• Commercial finance
• Asset finance

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5. Client Assessment

• Needs Analysis: We conduct a thorough assessment of each client's financial situation, needs, and objectives.
• Product Suitability: We recommend finance products that are suitable for the client's circumstances, ensuring they understand the terms and conditions.

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6. Privacy and Confidentiality

• Data Protection: We protect clients' personal and financial information in accordance with the Privacy Act 1988.
• Confidentiality: All client information is treated with the highest level of confidentiality and is only shared with authorized personnel or entities as necessary for service provision.

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7. Fees and Charges

• Transparency: We provide clear and detailed information about any fees and charges associated with our services.
• Disclosure: Any commissions or incentives received from lenders are disclosed to clients.

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8. Conflict of Interest

• Disclosure: Any potential conflicts of interest are disclosed to clients.
• Best Interest Duty: Our brokers act in the best interests of clients, ensuring recommendations are based solely on clients' needs and goals.

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9. Complaints and Dispute Resolution

• Complaints Handling: We have a clear process for handling complaints. Clients can lodge complaints via email, phone, or in person.
• Resolution Process: We aim to resolve complaints promptly and fairly. If a complaint cannot be resolved internally, it will be referred to an external dispute resolution scheme, such as the Australian Financial Complaints Authority (AFCA).

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10. Continuous Improvement

• Training and Development: Our brokers undergo regular training to stay updated with industry changes and best practices.
• Client Feedback: We actively seek and incorporate client feedback to improve our services.

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11. Review and AmendmentsThis policy is reviewed annually and amended as necessary to ensure compliance with regulatory changes and to improve service quality.

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Contact Information

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‍The Sydney Broker

Address: Level 4-74 Pitt St, Sydney NSW 2000

Phone: 1800 931 235‍

Email: leigh@thesydneybroker.sydney

Website: https://www.thesydneybroker.sydney